FAQ

Find quick answers to common questions about Silvbreeze

About Silvbreeze

What is Silvbreeze?

Silvbreeze is a jewelry brand rooted in the belief that a small symbol can hold real energy — the kind that supports you through your hardest moments.

Our founder, Owen, discovered this while studying and working in Osaka, Japan. During one of the most difficult periods of his life, a coworker he called “Mama” placed a small protective charm in his hand and told him she hoped it would give him strength. That quiet gesture became a source of grounding energy that stayed with him for years.

Silvbreeze was created to pass on that same empowering feeling — strength you can hold, energy you can wear.

We transform meaningful symbols from psychology, personal stories, and emotional connection into jewelry designed to offer comfort, protection, and a sense of inner support. Every piece is made for real life: waterproof, sweat-proof, tarnish-resistant, and crafted to stay with you through both ordinary days and defining moments.

Silvbreeze is more than jewelry.

It’s a personal energy talisman — a reminder of your resilience, your journey, and the strength that never leaves you.

Is Silvbreeze jewelry waterproof and tarnish-resistant?

Yes. Our stainless steel jewelry with 18K PVD gold plating is waterproof, sweat-proof, and highly resistant to tarnishing.

925 sterling silver is naturally more delicate and may oxidize over time — a normal characteristic of real silver. Silver pieces with 14K vermeil are water-resistant for everyday wear, but should be kept away from prolonged moisture, chlorinated water, and harsh chemicals to preserve the gold layer.

This durable structure is why we confidently offer a 2-year no-tarnish warranty for all Silvbreeze products.

Is your jewelry safe for sensitive skin?

Yes. Both Stainless Steel with 18K PVD plating and 925 Sterling Silver with 14K Vermeil are generally skin-friendly and suitable for most sensitive skin types.

Our pieces use precious metal finishes and refined plating processes to improve comfort and reduce irritation for most wearers.

Can I wear Silvbreeze jewelry daily, including during outdoor or casual activities?

Yes — all Silvbreeze jewelry is designed for real everyday life. Our pieces are durable and waterproof, making them suitable for daily wear and outdoor activities.

For long-term shine, we recommend removing jewelry during showers, swimming, or when applying perfume, lotions, or other chemicals to preserve the finish.

How do I place an order on Silvbreeze?

Placing an order is simple.
Just browse our collections, select your preferred item, choose the color or size if applicable, and click Add to Cart or Buy Now.
Once you proceed to checkout, enter your shipping details and payment method to complete your order.

You’ll receive an order confirmation email right after your purchase.

Can I modify or cancel my order after it has been placed?

We can help modify or cancel your order within 24 hours of purchase, as long as it has not entered processing or shipped.

Please email us as soon as possible at support@silvbreezecollection.com with your order number. Custom or personalized items cannot be canceled, as they are made specifically for you.

Once an order has begun processing or has shipped, we’re unable to make any changes.

What payment methods do you accept?

We accept a wide range of secure payment methods for a smooth checkout experience:

Credit & Debit Cards

Visa
Mastercard
American Express (AMEX)
Discover
Diners Club
JCB
UnionPay
Elo

Digital Wallets

Apple Pay (available on Safari with Apple Wallet enabled)
Google Pay
Shop Pay

Online Payments

PayPal
Venmo (only supported for shoppers within the United States)

For full details, please visit our Payment Options page:
👉 https://silvbreezecollection.com/pages/payment-methods

Do you offer discount codes? How do I use them?

Yes. We occasionally offer discount codes during promotions or to email subscribers.
To use a code, simply enter it in the Discount Code field at checkout before completing your order.Only one code can be applied per order unless otherwise stated.

If you still have questions, feel free to contact us at support@silvbreezecollection.com — we’re happy to help.

Can I place an order as a gift and ship it directly to someone else?

Yes — simply enter the recipient’s name and shipping address at checkout.
Prices are never included inside the package, so it’s gift-friendly. If you want to add a personalized message, you may include it in the “Order Notes” section at checkout.

Why didn’t I receive an order confirmation email?

Order confirmations are sent automatically.
If you didn’t receive one, please check:

Your spam or junk folder
Whether the email used at checkout was entered correctly

If still missing, contact us at support@silvbreezecollection.com and we’ll resend it.

Can I change my shipping address after ordering?

We can update your shipping address as long as your order has not shipped.
Please contact us immediately with your order number. Once the package is shipped, changes can no longer be made.

I placed an order but didn’t receive a tracking number, what should I do?

Your tracking number will be sent to you once your order has shipped.
If you still haven’t received it after 5 business days, please check your spam or junk folder, or contact us with your order number so we can assist you.

Do you charge tax at checkout?

Sales tax is automatically calculated at checkout based on your shipping location. For international orders, most destinations include duties and taxes in the final price, meaning your order usually arrives without additional charges.

However, import fees may still occur depending on your country’s customs regulations, and Silvbreeze is not able to control or predict these charges.

If duties are applied, your local carrier will notify you upon delivery.

Do you offer customization or special requests?

Yes — if you have a special request (such as adding an charm, combining multiple pendants, purchasing an accessory not listed online, or creating a specific style combination), feel free to contact us.

While we cannot guarantee all requests, we will do our best to assist within our production capabilities and service scope.
Please reach out to support@silvbreezecollection.com or use the “Chat” button on the lower-right corner of our website.

Where do you ship?

We currently ship to major regions worldwide, including:

United States
Canada
United Kingdom
France
Germany
Australia
Japan

For the full list of supported countries and delivery details, please see our Shipping Policy:
👉 https://silvbreezecollection.com/pages/shipping-policy

How long does shipping take?

Delivery time depends on the item type (regular or pre-sale) and your location.

📦 Regular Items

Processing Time: 3–5 business days
Shipping Time: 7–10 business days (depending on destination and route)
Estimated Total Delivery: 10–15 business days from the date of purchase

Note: Transit times may vary based on destination and carrier conditions.

🕊 Pre-Sale Items

Processing Time: 7–15 business days (depending on production schedule)
Shipping Time: 7–10 business days
Estimated Total Delivery: 14–25 business days

Note: Pre-sale timelines may vary based on availability or demand.

How can I track my order?

You’ll receive a tracking number by email once your order ships.
If you haven't received it after 5 business days, please check your spam folder or contact us with your order number.

Will I be charged customs duties?

Most destinations include duties and taxes in the final price, so additional charges are uncommon.
However, customs regulations vary by country, and some shipments may still incur import fees.

What if my package is delayed?

Delays can occur due to customs processing, weather, or carrier backlogs.
If your tracking hasn’t updated for several days, you may contact us and we’ll help follow up with the carrier.

What is your return policy?

We accept returns for eligible items within 30 days of delivery. Returned items must be unused, unworn, and in original condition with all packaging included. Custom or personalized items are non-returnable, unless they arrive damaged or defective. Buyers are responsible for return shipping costs.

Items that exceed the return window, or items purchased during certain special promotions, may not be eligible for return.

If you're unsure whether your order qualifies, please contact us at support@silvbreezecollection.com

What items cannot be returned or exchanged?

The following items are not eligible for return or exchange:

Custom or personalized items
Items that have been worn or show signs of use
Items without original packaging
Final sale or clearance items

Additional Notes:

Items that exceed the return window are not eligible for return or exchange.
Products purchased under special promotions or discounts may be final sale unless otherwise stated.
If you are unsure whether your item qualifies, please contact us at support@silvbreezecollection.com and we’ll be happy to help.

What should I do if my item arrived damaged or defective?

If your item arrived damaged or defective, please contact us within 24 hours of delivery with:

Clear photos or videos of the issue
Your order number
Original packaging

We will review your case and arrange a replacement whenever applicable.

How do I start a return or exchange?

To begin a return or exchange, please email support@silvbreezecollection.com with your:

Order number
Reason for return
Photos

Our team will review your request and confirm whether the item is eligible.

Please note that items exceeding the return window or purchased under certain special promotions may not qualify.

If you’re unsure, feel free to reach out — we're here to help.

Do you offer a warranty on your jewelry?

all Silvbreeze pieces come with a 2-year limited tarnish warranty, which covers abnormal tarnishing or discoloration of the plating under normal daily wear.

This warranty applies only to plating-related issues.

It does not apply to the entire product, nor to damages from wear, impact, moisture, chemicals, or improper use.

What does the warranty cover?

The limited tarnish warranty covers:

Abnormal tarnishing under normal wear
Unusual or uneven discoloration of the plating
Verified plating-related defects

Coverage applies only when the issue occurs under typical, appropriate daily use.

What is NOT covered under the warranty?

The tarnish warranty does not cover:

Normal wear-and-tear over time
Scratches, dents, bending, chain breakage
Damage from impact, pressure, or accidental drops
Exposure to chemicals (perfume, lotion, alcohol, cleaning agents, sunscreen, pool water, seawater, etc.)
Tarnish resulting from improper care or prolonged moisture exposure
Lost, stolen, or heavily altered items
Any issue unrelated to plating or tarnish

How do I submit a warranty claim?

Please email support@silvbreezecollection.com with:

Your order number
Clear photos or videos showing the tarnish issue
A brief description of how the item has been used

Providing complete information helps us determine whether the issue qualifies under the tarnish warranty.

How long does the warranty review take?

Once all required information is received, reviews are usually completed within 3–5 business days.

Shipping Costs for Warranty Service

If your issue is confirmed to fall under our tarnish warranty, our team will guide you through the next steps. Depending on the case, we may arrange a repair or provide a replacement.

Please note that shipping costs related to sending or receiving a warranty item may be the responsibility of the customer, unless otherwise determined by our support team after reviewing your case.

How long does warranty review take?

Once complete information is provided, most reviews are completed within 3–5 business days

How should I care for my Silvbreeze jewelry?

Silvbreeze pieces are crafted for everyday wear and are naturally resistant to water, sweat, and tarnishing. To help your jewelry maintain its long-lasting shine, we recommend gentle, mindful care:

Wipe with a soft, dry cloth after wearing
Store separately in a dry place, away from humidity
Avoid direct contact with perfume, lotion, alcohol, sunscreen, and other chemicals

A little care goes a long way in keeping your pieces beautiful for years.

Can I wear Silvbreeze jewelry in the shower, swimming, or during workouts?

Our jewelry is waterproof, sweat-resistant, and designed for everyday wear, including light workouts and outdoor activities.

However, to preserve the long-term shine and plating, we recommend removing your pieces before:

Showering
Swimming (pool or ocean)
High-intensity workouts with heavy sweating
Hot tubs, saunas, or steam rooms

Chemicals, saltwater, chlorine, and prolonged moisture may shorten the lifespan of the plating.

Are Silvbreeze pieces safe for sensitive skin?

Yes. Silvbreeze jewelry is crafted with high-quality metals and premium real-gold thick plating, designed to be gentle on the skin.

Each piece uses durable base materials paired with 18K PVD gold or 14K vermeil finishes, offering skin-friendly wear suitable for most skin types in daily use.

As with all jewelry, individuals with highly sensitive skin or severe metal allergies may wish to review the material details or contact us before purchasing.

How should I store my jewelry?

For best results, store your jewelry:

In a cool, dry place
Inside a pouch or jewelry box
Away from direct sunlight and humidity

Keeping pieces separated prevents scratches and prolongs the plating life.

What should I avoid when wearing my jewelry?

To protect the finish and plating, avoid:

Contact with perfume, lotion, oil, alcohol, sunscreen
Harsh cleaning agents
Wearing during high-impact activities
Storing in damp places (bathrooms, wet bags, etc.)

How do I clean my jewelry?

Before cleaning, check for any dust or particles on the surface.
If present, gently blow them off or lightly brush them away with a soft, clean tool to avoid scratching the plating.

Then, wipe your jewelry with a soft, dry, lint-free cloth.
Avoid using metal cleaners, polishing liquids, alcohol, or any chemical-based products, as they may damage the plating.

How do I choose the right necklace length?

Each Silvbreeze necklace includes a detailed length measurement on the product page.

Most of our pieces are designed to sit naturally at the collarbone or upper chest, making them easy to layer and suitable for everyday wear.

If you prefer a classic, everyday fit, a standard 16–18 inch length works well for most customers.

For deeper necklines or an elevated styling look, you may consider a slightly longer length:

20–22 inch chains work beautifully with V-neck dresses, blouses, sweaters, T-shirts, hoodies, or when you want the necklace to sit over your clothing for a more relaxed or expressive style.

Choose the length that best complements your outfit and personal preference.

Is the packaging gift-ready?

Yes. Every Silvbreeze piece arrives in our signature gift box, ready to be given as a present — no cheap plastic bags or temporary packaging.

Will pricing be included in the package?

No. We never include pricing or invoices inside the package, making it gift friendly.

Still need help?

If you have a question that isn’t covered above, our team is here to help.

Email us at support@silvbreezecollection.com, or you can click the Chat icon in the lower-right corner for real-time assistance.

If we’re offline, leave us a message and we’ll get back to you as soon as possible.

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